Everything on this site is printed in small runs and posted by hand from Victoria, Australia. If something is wrong with your order, email maddog.mayaa@gmail.com with your order number and we will sort it out.

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or not what you ordered

Email us with a photo and your order number. A major failure means the item is unsafe, significantly different from what was described, or unusable for its normal purpose. When that is what has happened, you choose between a full refund and a replacement. For a minor problem we may repair or replace the item first.

You are never out of pocket for our mistake: refunds include what you paid for postage, and we cover the cost of returning the item if we need it back.

Damaged in the post

Same as above. A parcel damaged in transit is our problem, not yours. Keep the packaging and send a photo of it along with the item.

Sale items

Consumer guarantees apply to discounted and sale items in exactly the same way as to full-price ones. The only exception is a fault we told you about before you bought.

Change of mind

We don’t refund change of mind, but we will exchange apparel for a different size of the same item. Stickers and prints come in one size, so there is nothing to swap, so those are final.

To exchange a size:

• Email us within 14 days of delivery, with your order number
• The item comes back unworn, unwashed and in its original condition
• You cover the postage back to us; we post the replacement out at our cost
• If the size you want has sold out in the meantime, we refund that item instead

Stock is small and hand-packed, so it is worth avoiding the round trip: check the size details on the product page before ordering, and email us first if you are unsure. Questions before you buy are welcome and free.

If it never arrives

Orders go out within a few business days of being placed. After that, standard post is usually 3–7 business days and express 1–3. If nothing has turned up ten business days after dispatch, email us and we will trace it with Australia Post. A parcel confirmed lost is replaced or refunded.

How refunds are paid

Refunds go back to the card used at checkout, through Stripe. Expect five to ten business days for it to appear on your statement. That part is your bank’s timing, not ours.

Contact

maddog.mayaa@gmail.com